What our Customers say...


A pipe break occurred in one of my main studio spaces. I was referred to this specific SERVPRO through a friend that has used them in the past. I called into the office, and was immediately assisted. A team was sent right away and helped me get back up and running ASAP. Honestly, they are some of the most efficient, and courteous people I've ever dealt with.

Excellent customer service from the office and prompt professional services provided by the crew onsite. Extremely pleased with the response time.

I used SERVPRO of Old Saybrook and they provided very nice service from the office stuff and technicians. They are very polite and hard working. They finished the job fast and they cleaned up after themselves each day. I will recommend SERVPRO to all my friends and family.

Cannot speak highly enough of the efforts Brian Levchuk and the SERVPRO team has provided. I highly suggest using SERVPRO for your emergency clean up needs. Brian and his team get the job done right and in a timely manner.  


After having a plumbing leak I called SERVPRO of Old Saybrook. They were great!. Mike took the time to understand the age and character of my historic home. From the water clean up to completing all the repairs, I was very satisfied!

Scheduling was easy and communication was timely. The staff and crew were both very courteous. Crew was friendly and able to answer all questions and kept me informed of every process step they were doing. They also cleaned up at the end of each day.

You guys gave me a ballpark quote that you beat when the final tally came in! SERVPRO of Old Saybrook was unbelievably accommodating and caring going way above and beyond the call of duty over what I was expecting. You were forthcoming about what insurance would be likely to cover and what I could salvage that could be restored during the renovation timeframe.

SERVPRO of Old Saybrook provided excellent and timely fire damage restoration service following a fire in our house. The team worked at the fire restoration works program were skilled and efficient. I would not hesitate in using their Services again for any disaster restoration program we might need relating to fire damage.

I find the SERVPRO old Saybrook staff very reliable, professional and friendly, with very good communication and excellent customer service. Whatever task has been requested of them, they have met my requirements. They do mold remediation and cleaning of rental properties for us when the tenants have moved out. Their job is of a very high standard and we are very pleased to work with them.

Just a quick note to say thank you very much for the fantastic job your team did last Monday.  I never imagined the moldy basement could look and smell so clean and fresh…it’s just amazing!!

After experiencing a recent flood at our business premises in Old Saybrook, we realized that it had the potential to have a significant impact on our operations. Thanks to Steve and his team at SERVPRO of Old Saybrook they were onsite within an hour as promised to tackle the flooding and we were back in business a few hours later. The fixed our wet carpet damage by extracting all the water from our wet carpets and undertaking an immediate wet carpet drying program that was very rapid and effective.

"I could sleep through an atomic bomb, so thankfully my wife had gotten up to get our son something to drink....or else it would have been much worse.

Kristy and Mabel were both was a pleasure to talk to on the phone and were so helpful in getting the team dispatched.

Juan and Fernando were top notch. I don't wish this upon anyone, but if it were to happen to someone I know, I would most definitely recommend SERVPRO"

Our pews & floors were in need of a major cleaning. We had heard from other people in the area that SERVPRO of Old Saybrook could do this & we are so happy we called them. They did an excellent job and we would recommend them to anyone!

Great service from everyone involved. Once the storm hit we panicked but SERVPRO of Old Saybrook got us thru this difficult time. Thank you everyone.

Jose Rivera and his team did an excellent job on the restoration work to my home in Old Saybrook! There were a number of times they went above and beyond to make sure we had the right paint color and everything was how we wanted it. Thank you SERVPRO of Old Saybrook team.

Everyone in the office and all the team members on site were professional, courteous and hard working. They made this disaster easier to deal with.

The crew at SERVPRO of Old Saybrook was awesome. We had a leak which caused some mold damage. Everyone was friendly. They were always punctual. They were accommodating schedule wise. They did a great job removing all the damaged areas and containing everything. They always cleaned up after themselves.

Thank you so much for your service. SERVPRO of Old Saybrook was amazing! They got the job done in a timely manner. Clever, Edger and Mitch were great! Made me feel at ease during a stressful time. I will totally recommend you guys to anyone that may experience such an unfortunate situation like I did. Thank you again.

I really appreciate the assistance of the SERVPRO of Old Saybrook, office staff to help me coordinate with my insurance claims inspector and to help me manage this response from out of town.

Honestly, in a situation where very little felt like it was going right, Bill Lenox and his team came in with knowledge and professionalism and guided us through a difficult situation.

SERVPRO of Old Saybrook, team has been so great this year throughout the entire fire restoration of our house. You were referred by the emergency personnel and it was 1.20 AM when we first spoke and you came out in the middle of the night to start work on things!! At that moment I knew why they referred you. I knew I could trust your knowledge and expertise and hoped for the best. I am very glad that I did!

We experienced moisture issues from liquid on the roof. After we had the roof repaired, the moisture problem continued. The experts your company sent found the cause and dealt with it by using a strong dehumidifier. After cleaning the wall everything looked spotless, thank you.

Just wanted to thank the team at SERVPRO of Old Saybrook for your work assessing and removing our mold problem. The detailed information you supplied us has enabled the owner to engage professionals to address underlying causes and after your remediation services our basement and garage are looking great!

Your team’s confidence in assessing what needed to be done and talking me through the ordeal calmed me down. Everyone has been so nice, professional, and courteous. They have been respectful to me and toward my home, taking great care moving the fans and dehumidifiers, my antiques, and carefully packing everything out and back in, closing outside doors, keeping in contact with me all year long. But really, the thing that shocked me most was that you charged me less than you quoted.

SERVPRO of Old Saybrook was top rate from start to finish. Very thorough in their work, friendly and professional. Great job on everything - thank you so much! Most satisfied with SERVPRO of Old Saybrook professionalism and knowledge about storm disaster.

Dear John and all of you employees at SERVPRO of Old Saybrook Connecticut, Thank you for the beautiful flowers you sent in Bobby’s honor. They were prominently displayed at the church. Your sympathy and kindness are greatly appreciated.

To Whom It May Concern, We recently had a fire at Vista Complex in New Haven, CT which caused no end of water damage. Thanks to Bill Johnson Manager and Carabetta Management to my estimation they selected the best company ever to clean the mess this fire caused. You have the best crew of men ever. They were very considerate, caring, and compassionate. They certainly knew how to treat a senior who was very distressed! Bless all of them. (Letter written date unknown)

My company has several apartments and I'm so confident in this program I am going to share it with them so we can ensure all our properties are emergency ready. Thanks Sean!

5-Stars! Very professional service! They answered an emergency call after hours after a pipe burst in my basement. They removed the water and prevented what could have been a large amount of damage.

You guys gave me a ballpark quote that you beat when the final tally came in! Your company was unbelievably accommodating and caring going way above and beyond the call of duty over what I was expecting. You were forthcoming about what insurance would be likely to cover and what I could salvage that could be restored during the renovation timeframe.

I am very happy with the quality and speed in which the work was done by SERVPRO of Old Saybrook. It is overwhelming to have a house fire. Having a company that can guide you through the steps that need to be done is invaluable. There was always someone available to answer the many questions that arose. Quality work on a timely basis. My home looks better than before the fire. Thank you to the entire SERVPRO of Old Saybrook team and special thanks to Carrie and Jessica.

I am pleased to tell you that SERVPRO of Old Saybrook work far out exceeded my expectations. It was a clean up following a fire which, to me, is an extremely depressing undertaking. But SERVPRO of Old Saybrook came into the picture and did the job with determination. The result was very satisfactory. Crew members were on time daily. Everyone arrived at the job when they said they would. They have been respectful to me and toward my home, taking great care moving the fans and dehumidifiers in and out, closing outside doors, etc. SERVPRO of Old Saybrook provides a service to people in their darkest of hours. Knowing they were on the job was a real lift of my spirit. Thank you guys!!

SERVPRO of Old Saybrook is very professional, very efficient and honest in all their dealings with us.  The crew attending our sites are clean, professional and carry out their work in an efficient and non-intrusive way.  The front office staff are great and always available and provide good feedback.

I was very happy with the flood damage service in Old Lyme, CT. The initial prompt arrival of help late on a Sunday evening was most appreciated. The customer service team was helpful with a number of call backs over the course of the work being performed. They answered every inquiry I had about the progress and what was to come. The technicians did a good job with the final steam clean. I would highly recommend SERVPRO of Old Saybrook for water damage service.

Working with Brian and his team at SERVPRO of Old Saybrook has increased our productivity in the real estate industry by 100%. We were thrilled when SERVPRO of Old Saybrook implemented a dedicated emergency service program for our apartments. Their availability to dispatch an emergency response crew 24/7 is a huge benefit to us. This takes the stress off of our office, tenants and landlords as we have full faith in their service and results. SERVPRO of Old Saybrook has surpassed my expectations, kept everyone happy, and has delivered.

My wife and I would like to thank you so very much for your services provided over the weekend. Not only were we given the day we requested on such short notice but the services provided by your crew were outstanding. We have no hesitation in recommending your company to our family and friends. We look forward to using SERVPRO of Old Saybrook in the future.

I was so amazed and comforted by SERVPRO of Old Saybrook CT, through this very trying time. Their customer service was above and beyond my expectations. They even helped us develop a creative solution for our basement.

I found SERVPRO of Old Saybrook very pleasant and easy to work with. They did a great job with drying and repairing my flooded carpets they also They even went above and beyond, and gave me some handy advise on how to minimize such accidents in the future. Great service , very professional and friendly I would recommend SERVPRO of Old Saybrook for those in need of water mitigation.

Incredible service! Professional, punctual , courteous , and friendly. They stuck to the estimated price even though the job took a little longer than expected. I would definitely recommend SERVPRO of Old Saybrook.